Skills & Competencies for Enrollment & Billing Supervisor

Enrollment & Billing Supervisor job profile

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JOB SUMMARY for Enrollment & Billing Supervisor

Oversees staff responsible for enrollment and billing operations for an insurance company.

JOB RESPONSIBILITIES for Enrollment & Billing Supervisor

Ensures that information is processed accurately and appropriately. Provides guidance to junior staff on more complex enrollment or billing issues.

Enrollment & Billing Supervisor SALARY RANGE

BASE 50%
$74,095
TOTAL 50%
$77,950
Job Level
M00
Job Code
HC07000587
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager

Enrollment & Billing Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Enrollment & Billing Supervisor skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 hard skills or competencies (industry competencies) for Enrollment & Billing Supervisor

1 Industry Competency – Insurance Industry
Proficiency Level -2
Skill definition-Applying knowledge of the insurance industry to provide risk management services and protection to various individuals from financial loss.
Level 1 Behaviors
(General Familiarity)
Describes the processes and rate standards for calculating the amount for insurance claims.
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Level 2 Behaviors
(Light Experience)
Gathers clients' financial information for the preparation of insurance contracts.
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Level 3 Behaviors
(Moderate Experience)
Performs thorough investigation and analysis of insurance claims to prevent fraudulent activities.
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Level 4 Behaviors
(Extensive Experience)
Leads the digitization and automation of insurance-related services to drive business transformation.
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Level 5 Behaviors
(Mastery)
Develops loss control practices to reduce financial exposure and risks in insurance operations.
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2 Industry Competency – Insurance Legal and Regulatory Environment
Proficiency Level -2
Skill definition-Creating, executing, and adhering to state and federal laws governing insurance operations to ensure financial security and consumer protection.
Level 1 Behaviors
(General Familiarity)
Describes the importance of compliance programs in maintaining an insurance legal and regulatory environment.
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Level 2 Behaviors
(Light Experience)
Documents compliance complaints to track and escalate possible legal violations and ensure prompt resolution.
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Level 3 Behaviors
(Moderate Experience)
Executes market conduct exams to verify the adherence of insurance operations to laws and regulations.
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Level 4 Behaviors
(Extensive Experience)
Reviews root causes of regulatory deficiencies to create corrective action plans and ensure adherence.
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Level 5 Behaviors
(Mastery)
Develops an insurance regulatory framework to promote consumers' protection and achieve policy objectives.
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3 Enrollment & Billing Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Supervisor
Proficiency Level - 4
5 Competency for - Enrollment & Billing Supervisor
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Enrollment & Billing Supervisor

1 Job Family Competencies – Document Management
Proficiency Level -2
Skill definition-Capturing, tracking, storing, and retrieving digital information to organize files, improve accuracy, and provide easy access to documents.
Level 1 Behaviors
(General Familiarity)
Explains the principles and procedures of document management systems.
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Level 2 Behaviors
(Light Experience)
Conducts basic document management tasks in your organization's computer systems.
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Level 3 Behaviors
(Moderate Experience)
Prepares electronic documents in adherence to formats and structures to ensure an organized document system.
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Level 4 Behaviors
(Extensive Experience)
Oversees the overall process of document handling according to document management policies.
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Level 5 Behaviors
(Mastery)
Establishes organizational structure for document management to achieve deliverables.
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2 Job Family Competencies – Billing
Proficiency Level -2
Skill definition-Sending invoices and requesting payments from customers to settle outstanding accounts from our business.
Level 1 Behaviors
(General Familiarity)
Discusses invoices and payment requests in billing.
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Level 2 Behaviors
(Light Experience)
Conducts charge billing based on set standards and collects payments.
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Level 3 Behaviors
(Moderate Experience)
Ensures that all changes made to the billing system statements are consistent with the approved change request.
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Level 4 Behaviors
(Extensive Experience)
Executes the organizational-wide payment and billing processes while establishing protocol-based budgets.
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Level 5 Behaviors
(Mastery)
Drives the improvement of the current billing processes and reconciliation deadlines.
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3 Enrollment & Billing Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Supervisor
Proficiency Level - 4
5 Competency for - Enrollment & Billing Supervisor
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Enrollment & Billing Supervisor

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the traits of effective planning to help finish the assigned tasks.
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Level 2 Behaviors
(Light Experience)
Classifies assigned tasks based on the level of importance to ensure organized workload completion.
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Level 3 Behaviors
(Moderate Experience)
Defines and translates objectives into specific plans to ensure understanding of organizational goals.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions to foster and maximize solid planning and organization capabilities.
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Level 5 Behaviors
(Mastery)
Champions the adoption of business intelligence systems to achieve planning and organization goals.
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3 Enrollment & Billing Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Supervisor
Proficiency Level - 4
5 Competency for - Enrollment & Billing Supervisor
Proficiency Level - 5

Summary of Enrollment & Billing Supervisor skills and competencies

There are 7 hard skills for Enrollment & Billing Supervisor, Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Operations, etc.
2 general skills for Enrollment & Billing Supervisor, Document Management, Billing.
9 soft skills for Enrollment & Billing Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Enrollment & Billing Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.

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